TheyDo Agent vs Acenta

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

TheyDo Agent compared with Acenta
Detail	TheyDo Agent	Acenta
What it does	AI agent grounded in customer journey context for enterprise CX operations	Secure managed AI agent with models, browser, tools, and persistent files in one Agent Box
Stage	Established	Not given
Founded	2016	Not given
Based in	NL	Not given
Pricing model	Not given	Freemium
Pricing	Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.	Bring your own agent: $15/month per Agent Box. Standard: $29/month per Agent Box with 130M model tokens per month. Smart: $49/month per Agent Box with 130M model tokens per month. All monthly plans include 7-day free trial. Pay by usage option available at $0.30 per 1M tokens on Standard or $0.75 on
Key features	Ask in plain language and receive answers grounded in customer journeys Surfaces insights and identifies where friction is accumulating Generates executive briefs, sprint inputs and stakeholder reports Cites sources for every claim with specific journey steps and research pieces Aligns business KPIs and voice of customer data to customer journeys Skills framework for standardized, repeatable AI tasks Role-based access controls and enterprise security No data sharing with third-party AI providers TheyDo MCP for integration with external AI systems	24/7 cloud execution with persistent file storage Integrated browser and web research tools Team collaboration through OpenAgents Workspace Multiple device access (web, desktop, iOS, Android) Managed model access with automatic upgrades Full encryption and isolated runtime containers Bring your own model option (Claude, ChatGPT, or API key) No server setup required
What makes it different	Every answer cites sources and cannot hallucinate because it only reasons over your data Turns raw transcripts and notes into structured journey insights in minutes instead of weeks Role-based permissions ensure agent respects workspace access controls	All-in-one agent environment: models, browser, tools, and storage in one managed box Works 24/7 in the cloud while you're away, on any device Private by design with no prompt-content logs stored Team collaboration with shared agent and files in one workspace Automatic model upgrades included with Standard and Smart plans
Community votes	0	0
DR (Domain Rating by Ahrefs)	63 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	19	0
Citation Flow (Majestic)	39	0
Referring domains (Majestic)	599	0

4 details filled in for both companies.

More alternatives to TheyDo Agent More alternatives to Acenta