AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
The approval layer for AI agents
Stage
Not given
Not given
Founded
Not given
Not given
Based in
US
US
Pricing model
Paid
Freemium
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Open Source: free and self-hosted. Free: $0/month hosted plan with up to 5 members. Scale: $20 per user per month. Enterprise: Custom annual contract.
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Tool call interception for all agent frameworks
Automatic approval rules to prevent fatigue
AI judge for complex rule evaluation
Works with LangGraph, CrewAI, Mastra, Claude Agent SDK and more
Open Agent Approval Protocol for framework independence
Self-hosted or cloud-hosted deployment options
Custom permission policies and organization controls
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Framework-agnostic: works with any AI agent through the open Agent Approval Protocol
No vendor lock-in: open source spec and SDKs let you swap providers without rewriting agents
Comprehensive audit trail for accountability and compliance
Meets reviewers where they work with multi-platform notifications
Policy-based routing to eliminate approval bottlenecks
Telvana
withHuman