AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
Continuous improvement software for AI agents
Stage
Not given
Not given
Founded
Not given
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Based in
US
IT
Pricing model
Paid
Not given
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Not given
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Detect and score reliability of AI agent runs
Route weak runs to subject matter experts
Expert review and validation workflow
Write validated fixes into governed memory
Microsoft 365 and Azure integration
Support for multiple agent frameworks
Agentic Context Engineering (ACE) framework
Deployment as SaaS, private cloud, or on-premise
Knowledge builder and governed memory ingestion
SOC 2 Type II, GDPR, ISO 27001, and ISO 9001 compliant
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Continuous improvement without model retraining
Captures and reuses expert knowledge as governed memory
Enterprise-grade security and compliance
Works with existing AI systems without replacement
Human-in-the-loop validation for every critical decision
Telvana