AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI agents that automate personalized customer journeys across email, SMS, and onsite to drive retention and revenue
Stage
Not given
Not given
Founded
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2023
Based in
US
Not given
Pricing model
Paid
Contact for pricing
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Not given
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Smart Targeting
User-level Personalization
Agentic Experimentation
Agentic Orchestration
Winback campaigns
Post-Purchase journeys
Welcome flows
Cross-Sell automation
Abandonment recovery
Churn Prevention
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
AI agents make real-time, individual-level decisions for each customer based on behavior and predicted outcomes
Causal AI that measures which actions actually drive lift, not just patterns in past behavior
No engineering required; integrates seamlessly with existing email and SMS platforms
True 1:1 personalization at individual customer level instead of segment-based optimization
Telvana
Monocle