AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI-powered process intelligence platform that captures, maps, and automates business processes
Stage
Not given
Not given
Founded
Not given
Not given
Based in
US
GB
Pricing model
Paid
Contact for pricing
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Free 14-day proof of concept available
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Automated process capture and recording
AI-powered process analysis and scoring
End-to-end process mapping with decision points and variants
Process optimization and conformance tracking
Automation opportunity identification
AI agent building and deployment
Deploy on up to 10,000 screens
PII anonymization and privacy controls
Productivity benchmarking and continuous improvement monitoring
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Delivers results in two weeks instead of months
Captures complete process variation across entire teams at scale
Built-in AI agents execution capability
Goes beyond system logs to capture every desktop interaction
Telvana
Mimica