AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI infrastructure for research delivery teams
Stage
Not given
Not given
Founded
Not given
Not given
Based in
US
US
Pricing model
Paid
Contact for pricing
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Pay for projects, not seats or tokens. Fixed price for projects and modules included in annual package.
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Survey programming with AI agents
Works with Decipher, Dimensions, Qualtrics, and Confirmit
Tracker version management and revision control
Reviewable and approvable outputs
24/7 customer support with 30 minute response time
Slack and Microsoft Teams integration
SOC 2 Type II and ISO/IEC 27001 certified
HIPAA and GDPR compliant
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Agents generate code while teams maintain full control through reviewable outputs
Fixes bottlenecks methodically rather than requiring wholesale workflow changes
Fixed project-based pricing with no seat or token fees
Works within existing survey platforms without disrupting current workflows
Telvana
Metaforms