AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI agent API and CLI for HR management operations
Stage
Not given
Not given
Founded
Not given
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Based in
US
TR
Pricing model
Paid
Not given
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Not given
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
277 API commands across 25 modules covering leave, payroll, shifts, equipment, expenses and recruitment
empuno CLI - single file with no dependencies, Node.js 18+
Direct HTTP requests with Bearer token authentication
Automatic command catalog generation from panel features
Rate limiting of 240 requests/minute and 6000 requests/hour per API key
Full audit logging of all write operations
Multipart file upload support for documents
Scope-based permissions matching panel user roles
11 AI assistant commands for CV analysis, document and email generation
Integration with Claude, ChatGPT and custom AI agents
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Panel parity: every screen and button maps to an identical API command with same validation and permissions
Automatic API updates when new features are added to the panel
Comprehensive audit trail logging all write operations by operator and timestamp
Works on behalf of specified user with their actual permissions and role
Real impact on live data with same side effects as panel operations
Telvana
empuno