AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI agents that handle healthcare administrative work so teams can focus on patients
Stage
Not given
Not given
Founded
Not given
2023
Based in
US
US
Pricing model
Paid
Contact for pricing
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Not given
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
Agent Workspace for reviewing agent decisions and outputs
Command Center for real-time enterprise-wide AI visibility
Studio for building agents without code
Denial and appeal automation
Payer correspondence automation
Underpayment detection and recovery
Cofactor aOS proprietary operating system
Integration with existing EHR and PMS systems
Guaranteed 3:1 ROI per agent
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Guaranteed 3:1 ROI for every agent deployed
Outcomes-based pricing model rather than seat licenses or API calls
Telvana
Cofactor AI