AI agents for contact centers that handle inbound calls, outbound campaigns, and customer conversations
AI operations platform for building, deploying, and governing specialized business agents without code
Stage
Not given
Not given
Founded
Not given
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Based in
US
US
Pricing model
Paid
Not given
Pricing
From $399 a month based on call volume, plus a one-time setup fee for building, testing and launching the agent. SMS add-on: $20 per month per workspace.
Not given
Key features
Inbound voice agents answering calls 24/7 in English and Spanish
Outbound call and SMS campaigns with contact list or API triggering
AI SMS agent for text replies and campaigns
Web chat widget for customer conversations
Knowledge base integration and tool connections
Call transfer to team members based on custom rules
Call recording, transcription, summary and analytics
Multi-workspace support for teams and BPOs
API, webhooks and MCP server integration
No-code agent builder
Approved context and tools
Usage and cost governance
Website, workspace, and API deployment
Shared workflow library
AI Front Desk for websites
Public and private workspace boundaries
What makes it different
Agents built and tested by Telvana team with customer input before going live
Live deployment in days, not months
Opt-in design lets callers choose AI without forced routing
Resolves customer requests directly rather than just routing calls
Complete call visibility with recordings, transcripts and analytics on every call
Complete workspace keeps agent instructions, context, tools, and controls together instead of scattered across platforms
Cost governance before AI spend becomes uncontrolled operating expense
Reusable agent patterns and workflows avoid rebuilding for every use case
Separates agent builders from operators so teams can create and control independently
Non-developers can build and manage agents without technical expertise
Telvana
AgentShelf