AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
Not given
2016
Based in
IT
NL
Pricing model
Not given
Not given
Pricing
Not given
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
Detect and score reliability of AI agent runs
Route weak runs to subject matter experts
Expert review and validation workflow
Write validated fixes into governed memory
Microsoft 365 and Azure integration
Support for multiple agent frameworks
Agentic Context Engineering (ACE) framework
Deployment as SaaS, private cloud, or on-premise
Knowledge builder and governed memory ingestion
SOC 2 Type II, GDPR, ISO 27001, and ISO 9001 compliant
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
Continuous improvement without model retraining
Captures and reuses expert knowledge as governed memory
Enterprise-grade security and compliance
Works with existing AI systems without replacement
Human-in-the-loop validation for every critical decision
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
TheyDo Agent