AI-native managed operations for service businesses
Stage
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Founded
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Based in
IT
GB
Pricing model
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Paid
Pricing
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Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
Key features
Detect and score reliability of AI agent runs
Route weak runs to subject matter experts
Expert review and validation workflow
Write validated fixes into governed memory
Microsoft 365 and Azure integration
Support for multiple agent frameworks
Agentic Context Engineering (ACE) framework
Deployment as SaaS, private cloud, or on-premise
Knowledge builder and governed memory ingestion
SOC 2 Type II, GDPR, ISO 27001, and ISO 9001 compliant
Capture enquiries from website, email, chat, or WhatsApp 24/7
Respond to common questions using approved business information
Qualify leads by collecting customer details and identifying intent, urgency, and service fit
Apply human oversight to uncertain, sensitive, or high-value cases
Execute actions including booking, routing, follow-ups, and document collection
Deliver ready-to-act lead summaries with all details structured for immediate handover
Automated appointment booking and callback routing
Review management and automated review request campaigns
Client intake and automated document collection
Weekly workflow performance review and continuous improvement
What makes it different
Continuous improvement without model retraining
Captures and reuses expert knowledge as governed memory
Enterprise-grade security and compliance
Works with existing AI systems without replacement
Human-in-the-loop validation for every critical decision
Managed service, not software — we run the workflow and bear operational responsibility, not you
Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
Outcome-based pricing reflects value delivered, not features or hours
Start with a focused pilot — prove value with one workflow before expanding
Approved knowledge base ensures AI responds only from verified business information, no AI guessing
Cognumi