AI agents for field service, technical support, and customer care
AI phone agents with integrated audio understanding, model routing, and voice optimization
Stage
Established
Not given
Founded
2020
Not given
Based in
US
US
Pricing model
Contact for pricing
Paid
Pricing
Not given
Cost-plus pricing: customers pay vendor list prices for models and voice plus hosting (15% of vendor costs, 0.5¢ to 2¢ per minute) plus company margin (17-25%). Lean calls cost from 2.0¢/min (1.18¢ vendors + 0.50¢ hosting + 0.35¢ margin). Receptionist calls cost 4.7¢/min (3.36¢ vendors + 0.50¢ hosti
Key features
Service Expertise Graph built from case history
Step-by-step diagnostic guidance adapted to technician role and experience
Predictive issue identification
Direct integrations with Salesforce, ServiceNow, SAP, and Microsoft
Real-time learning and improvement from each case closed
Multi-region service standardization
Multi-model architecture running multiple transcription and language models per call
Zeus AI agent that builds, tests and tunes voice agents automatically
Simulated call testing before live deployment
Live call monitoring and observability
A/B testing and automated fix suggestions
Integration wizard for CRM, VoIP and business software
Client portals for managing multiple agents
Knowledge base integration for agent grounding
Outbound campaigns with CSV upload and scheduling
What makes it different
Deterministic guidance grounded in actual fixes your team has performed, not AI guesses
Improves with every resolution, creating institutional knowledge at scale
Fast deployment of weeks, not months, with pilots running quickly
Levels the playing field so newly onboarded technicians match experienced ones
Cost-plus pricing with no margin markup pass-through when vendor prices drop
Fully agentic Zeus AI that handles entire lifecycle from creation to optimization
Multi-model architecture for superior audio understanding vs 3-step pipelines
Starts at 2¢/min, cheaper than competitors and call center labor
Neuron7
ThunderPhone