AI agents for field service, technical support, and customer care
A platform to build, run, and use AI microagents through search
Stage
Established
MVP
Founded
2020
Not given
Based in
US
US
Pricing model
Contact for pricing
Free trial
Pricing
Not given
The agent server is free and source available with no license fee. Search2o Cloud is free during the beta period. Production pricing will include a platform fee, developer fee, storage fee, and usage fee with no per-user charges. Paid service planned for January 2027.
Key features
Service Expertise Graph built from case history
Step-by-step diagnostic guidance adapted to technician role and experience
Predictive issue identification
Direct integrations with Salesforce, ServiceNow, SAP, and Microsoft
Real-time learning and improvement from each case closed
Multi-region service standardization
Built-in agent discovery and multi-agent conversations
Agent framework to define and publish agents
Encrypted conversations and memories by default
Multi-user access with four roles plus service accounts
Human-in-the-loop controls for critical actions
Stateless horizontally scalable architecture
Environment profiles for dev and prod
Source available server and UI
What makes it different
Deterministic guidance grounded in actual fixes your team has performed, not AI guesses
Improves with every resolution, creating institutional knowledge at scale
Fast deployment of weeks, not months, with pilots running quickly
Levels the playing field so newly onboarded technicians match experienced ones
Search that retrieves and runs AI workflows instead of matching documents
Agents that combine deterministic workflows with LLM-driven reasoning
Hybrid cloud architecture requiring only stateless servers in your environment
No per-user licensing, pay only for developers, storage and usage
Enterprise-grade reliability and security standards
Neuron7
Search2o