AI agents that automate personalized customer journeys across email, SMS, and onsite to drive retention and revenue
AI-native managed operations for service businesses
Stage
Not given
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Founded
2023
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Based in
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GB
Pricing model
Contact for pricing
Paid
Pricing
Not given
Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
Key features
Smart Targeting
User-level Personalization
Agentic Experimentation
Agentic Orchestration
Winback campaigns
Post-Purchase journeys
Welcome flows
Cross-Sell automation
Abandonment recovery
Churn Prevention
Capture enquiries from website, email, chat, or WhatsApp 24/7
Respond to common questions using approved business information
Qualify leads by collecting customer details and identifying intent, urgency, and service fit
Apply human oversight to uncertain, sensitive, or high-value cases
Execute actions including booking, routing, follow-ups, and document collection
Deliver ready-to-act lead summaries with all details structured for immediate handover
Automated appointment booking and callback routing
Review management and automated review request campaigns
Client intake and automated document collection
Weekly workflow performance review and continuous improvement
What makes it different
AI agents make real-time, individual-level decisions for each customer based on behavior and predicted outcomes
Causal AI that measures which actions actually drive lift, not just patterns in past behavior
No engineering required; integrates seamlessly with existing email and SMS platforms
True 1:1 personalization at individual customer level instead of segment-based optimization
Managed service, not software — we run the workflow and bear operational responsibility, not you
Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
Outcome-based pricing reflects value delivered, not features or hours
Start with a focused pilot — prove value with one workflow before expanding
Approved knowledge base ensures AI responds only from verified business information, no AI guessing
Monocle
Cognumi