AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
Not given
2016
Based in
US
NL
Pricing model
Contact for pricing
Not given
Pricing
Pay for projects, not seats or tokens. Fixed price for projects and modules included in annual package.
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
Survey programming with AI agents
Works with Decipher, Dimensions, Qualtrics, and Confirmit
Tracker version management and revision control
Reviewable and approvable outputs
24/7 customer support with 30 minute response time
Slack and Microsoft Teams integration
SOC 2 Type II and ISO/IEC 27001 certified
HIPAA and GDPR compliant
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
Agents generate code while teams maintain full control through reviewable outputs
Fixes bottlenecks methodically rather than requiring wholesale workflow changes
Fixed project-based pricing with no seat or token fees
Works within existing survey platforms without disrupting current workflows
Data never trains or improves AI models
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
Metaforms
TheyDo Agent