AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
Not given
2016
Based in
BR
NL
Pricing model
Free trial
Not given
Pricing
US$120 per agent per month, with a 30-day free trial (card required, nothing charged until it ends). Larger teams pay less: the rate drops by $1 for each agent added through the ninth, settling at US$110 per agent from 10 onwards. You bring your own model key and pay the provider directly for tokens
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
AI software engineer agent
AI product manager agent
AI QA engineer agent
AI systems architect agent
AI SRE (Nadia Serrano)
GitHub, Linear, Slack and Microsoft Teams integration
Incident investigation workflow
Release verification
Granular permissions per agent
30-day free trial with no credit card charge
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
No separate token metering—you bring your own model key and pay the provider directly
Agents operate only with permissions you explicitly grant and can revoke
All changes require human approval before reaching production
One price per agent regardless of specialization
Integrates with tools your team already uses
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
Matill
TheyDo Agent