| Key features | - Specialist agents ready to deploy for cohort building, guided analysis, and access provisioning
- Build and deploy custom agents connected to data, tools, and domain-specific workflows
- Data harmonization across molecular, clinical, imaging, and real-world data
- Role-based access control with audit trails for compliance
- Bring-your-own-cloud deployment keeps data in customer's AWS environment
- Partners access data through natural language queries without data movement
- Support for Python, R, and Nextflow analysis tools
- HIPAA, IRB, and BAA ready architecture
- SOC 2, GDPR, TX-RAMP, and NIST SP 800-171 compliance
| - Capture enquiries from website, email, chat, or WhatsApp 24/7
- Respond to common questions using approved business information
- Qualify leads by collecting customer details and identifying intent, urgency, and service fit
- Apply human oversight to uncertain, sensitive, or high-value cases
- Execute actions including booking, routing, follow-ups, and document collection
- Deliver ready-to-act lead summaries with all details structured for immediate handover
- Automated appointment booking and callback routing
- Review management and automated review request campaigns
- Client intake and automated document collection
- Weekly workflow performance review and continuous improvement
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| What makes it different | - Partners get self-serve answers in minutes instead of weeks of manual data coordination
- Data stays in your cloud while agents deliver answers across organizational boundaries
- Governance and compliance built into every agent action, not added afterward
- Go live from deal signing to active data access in days instead of months
- Embedded bioinformatics reduces time to customer insights from weeks to the same day
| - Managed service, not software — we run the workflow and bear operational responsibility, not you
- Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
- Outcome-based pricing reflects value delivered, not features or hours
- Start with a focused pilot — prove value with one workflow before expanding
- Approved knowledge base ensures AI responds only from verified business information, no AI guessing
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