Product-aware AI chatbot for ecommerce and marketplace teams
AI-drafted replies to customer reviews
Stage
Startup
Not given
Founded
2025
Not given
Based in
SG
US
Pricing model
Contact for pricing
Freemium
Pricing
Custom pricing for design partners based on conversation volume, integrations, and guardrail configuration. Discounted pricing and dedicated onboarding engineer included.
Free: 15 AI drafts/month (no card required); Starter: $7/month or $69/year for 100 AI drafts/month; Pro: $15/month or $149/year for unlimited AI drafts with 1,000 AI drafts/month soft cap
Key features
Product-aware conversations with retrieval-augmented generation
Human escalation with context
50+ languages supported
Smart product recommendations
Lead qualification and capture
WhatsApp integration
Full audit logs and conversation history
Real-time conversation monitoring
Automatic gap flagging for unanswered questions
Paste reviews from any source
Three tone options: plain, apologetic, invite back
Edit and copy reply drafts before posting
No connection to review platforms required
Works with multiple review sites
No per-location limits or fees
Monthly AI draft allowance resets automatically
What makes it different
15-minute setup from zero to working chatbot
Built-in guardrails and compliance controls signed off by legal teams
Grounded responses from your own content instead of generic AI
AI-managed operations with small core team
80-90% target response accuracy on documented topics
Manual control: users review and post replies themselves, not automatic
No account access required from review platforms
Built for diverse organizations including nonprofits and schools
HoverBot™
Rivvick