Product-aware AI chatbot for ecommerce and marketplace teams
Bug reporting and feedback widget for apps with built-in privacy masking
Stage
Startup
Not given
Founded
2025
Not given
Based in
SG
Not given
Pricing model
Contact for pricing
Freemium
Pricing
Custom pricing for design partners based on conversation volume, integrations, and guardrail configuration. Discounted pricing and dedicated onboarding engineer included.
Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
Key features
Product-aware conversations with retrieval-augmented generation
Human escalation with context
50+ languages supported
Smart product recommendations
Lead qualification and capture
WhatsApp integration
Full audit logs and conversation history
Real-time conversation monitoring
Automatic gap flagging for unanswered questions
Bug and idea reporting widget with screenshots and technical details
Public ideas board and roadmap
Configurable masking modes including mask-all with unmask exceptions
React and Vue components and JavaScript API
SDKs for Node.js, Python, and PHP
Integration with other tools
What makes it different
15-minute setup from zero to working chatbot
Built-in guardrails and compliance controls signed off by legal teams
Grounded responses from your own content instead of generic AI
AI-managed operations with small core team
80-90% target response accuracy on documented topics
Privacy-first design: all data is masked in the browser before being sent, never on the server
No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
Rich technical context: network logs, console errors, user steps, and browser details
Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
HoverBot™
Ozvi