| What it does | Product-aware AI chatbot for ecommerce and marketplace teams
| AI customer service platform with live chat, shared inbox and GiovBot for omnichannel support
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| Stage | Startup
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| Founded | 2025
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| Based in | SG
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| Pricing model | Contact for pricing
| Freemium
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| Pricing | Custom pricing for design partners based on conversation volume, integrations, and guardrail configuration. Discounted pricing and dedicated onboarding engineer included.
| Starter free forever (20 active chats, 1 operator, website chat); Pro $19/month (300 active chats, 10 operators, 500 AI credits); Business $59/month (1,000 active chats, 30 operators, 2,000 AI credits, all channels); Advanced $129/month (1,000 active chats, 70 operators, 2,000 AI credits, GiovCopilo
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| Key features | - Product-aware conversations with retrieval-augmented generation
- Human escalation with context
- 50+ languages supported
- Smart product recommendations
- Lead qualification and capture
- WhatsApp integration
- Full audit logs and conversation history
- Real-time conversation monitoring
- Automatic gap flagging for unanswered questions
| - Omnichannel inbox unifying email, WhatsApp, Messenger, Instagram and Telegram
- GiovBot AI agent trained on knowledge base with automatic handoff to humans
- Built-in CRM with customer profiles and contact management
- GiovCopilot in-app assistant for signed-in users
- Mobile SDKs for iOS and Android (coming soon)
- Single sign-on (SAML/OIDC) and SCIM provisioning on Business and Advanced plans
- JavaScript API for widget control and visitor identification
- Multi-workspace support with role-based access control
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| What makes it different | - 15-minute setup from zero to working chatbot
- Built-in guardrails and compliance controls signed off by legal teams
- Grounded responses from your own content instead of generic AI
- AI-managed operations with small core team
- 80-90% target response accuracy on documented topics
| - All customer channels unified in one inbox without VPN or country restrictions
- Free plan forever with no credit card required
- AI agent trained on your knowledge that hands off with full conversation context preserved
- 30-day money-back guarantee on all paid plans
- Bring your own AI model on Business and Advanced plans for unlimited AI replies
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 39 ▲ +1 (up) since last check | 2 ● no change since last check |
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| Trust Flow (Majestic) | 18 | 0 |
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| Citation Flow (Majestic) | 27 | 0 |
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| Referring domains (Majestic) | 156 | 1 |
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