AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
Not given
2016
Based in
US
NL
Pricing model
Freemium
Not given
Pricing
Free 14-day trial. Pro plan starts at $37/month with 20,000 monthly credits. Enterprise plan available with custom pricing.
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
Browser automation with real browser execution
Over 300 native integrations
Support for any AI model including frontier and open-source
Session recordings with audit logs
Human-in-the-loop with secure handoffs
Password vault for credential management
CAPTCHA handling
Agent self-improvement through reflection
Detailed spend analytics per model and agent
Role-based access control and governance
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
Anyone can build agents without coding, not just technical teams
Full observability and control over AI spend with credit-based billing
Agents run in real browser with full web access and integration capabilities
Enterprise-grade security with VPC deployment and data ownership
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
Gumloop
TheyDo Agent