Bug reporting and feedback widget for apps with built-in privacy masking
Stage
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Founded
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Based in
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Pricing model
Freemium
Freemium
Pricing
Free: 50 conversations/month; Starter: $39/month for 150 conversations; Growth: $149/month for 500 conversations plus voice AI (100 min); Scale: $399/month for 2,000 conversations plus voice AI (300 min); Enterprise: custom pricing
Free plan: 1 project, 250 MB storage for attachments, 200 emails per month. Paid plans available quarterly or annually in advance.
Key features
Refund processing
Product search and recommendations
Policy lookup and answers
VIP customer recognition
Multi-store dashboard
Bug and idea reporting widget with screenshots and technical details
Public ideas board and roadmap
Configurable masking modes including mask-all with unmask exceptions
React and Vue components and JavaScript API
SDKs for Node.js, Python, and PHP
Integration with other tools
What makes it different
Flat-rate pricing with no per-resolution fees
Free forever plan with no credit card required
Takes real action, not just deflects
Unified agent across chat, voice, and email channels
Voice support included in paid plans
Privacy-first design: all data is masked in the browser before being sent, never on the server
No passwords or Ozvi accounts needed for users; SSO via signed tokens from your backend
Screenshots never sent unmasked; covered data is masked before rendering, not censored afterward
Rich technical context: network logs, console errors, user steps, and browser details
Highly configurable: custom masking rules, choose what to capture, mask-all mode for sensitive industries
Egentify
Ozvi