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Egentify vs Giov

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Egentify compared with Giov
DetailEgentify logo EgentifyGiov logo Giov
What it doesAI support that acts. Not just responds. AI customer service platform with live chat, shared inbox and GiovBot for omnichannel support
StageNot given Not given
FoundedNot given Not given
Based inNot given Not given
Pricing modelFreemium Freemium
PricingFree: 50 conversations/month; Starter: $39/month for 150 conversations; Growth: $149/month for 500 conversations plus voice AI (100 min); Scale: $399/month for 2,000 conversations plus voice AI (300 min); Enterprise: custom pricing Starter free forever (20 active chats, 1 operator, website chat); Pro $19/month (300 active chats, 10 operators, 500 AI credits); Business $59/month (1,000 active chats, 30 operators, 2,000 AI credits, all channels); Advanced $129/month (1,000 active chats, 70 operators, 2,000 AI credits, GiovCopilo
Key features
  • Refund processing
  • Product search and recommendations
  • Policy lookup and answers
  • VIP customer recognition
  • Multi-store dashboard
  • Omnichannel inbox unifying email, WhatsApp, Messenger, Instagram and Telegram
  • GiovBot AI agent trained on knowledge base with automatic handoff to humans
  • Built-in CRM with customer profiles and contact management
  • GiovCopilot in-app assistant for signed-in users
  • Mobile SDKs for iOS and Android (coming soon)
  • Single sign-on (SAML/OIDC) and SCIM provisioning on Business and Advanced plans
  • JavaScript API for widget control and visitor identification
  • Multi-workspace support with role-based access control
What makes it different
  • Flat-rate pricing with no per-resolution fees
  • Free forever plan with no credit card required
  • Takes real action, not just deflects
  • Unified agent across chat, voice, and email channels
  • Voice support included in paid plans
  • All customer channels unified in one inbox without VPN or country restrictions
  • Free plan forever with no credit card required
  • AI agent trained on your knowledge that hands off with full conversation context preserved
  • 30-day money-back guarantee on all paid plans
  • Bring your own AI model on Business and Advanced plans for unlimited AI replies
Community votes00
DR (Domain Rating by Ahrefs)42 −1 (down) since last check2 no change since last check
Trust Flow (Majestic)00
Citation Flow (Majestic)260
Referring domains (Majestic)301

5 details filled in for both companies.

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