AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
2022
2016
Based in
US
NL
Pricing model
Paid
Not given
Pricing
Annual subscription starting at $36,000/year per AI SOC Analyst, which includes up to 4,000 investigations per year, unlimited users, 80+ integrations, and threat intelligence. Enterprise and MSSP custom pricing available.
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
Alert investigation across SIEM, EDR, cloud, and identity tools
Autonomous threat hunting with hypothesis-driven searches
Integration with 90+ security tools via API
24/7 continuous security operations
Threat intelligence feeds and enrichment
Decision-ready investigation reports with evidence
Custom workflow configuration for enterprise organizations
Multiple hunt types including emerging threats and ATT&CK techniques
EU data residency option
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
5x faster mean time to response (MTTR)
85% reduction in manual alert investigation effort
Maintains continuous 24/7 SOC coverage without team scaling
Transparent, auditable AI investigations with glass-box reasoning
Operates in closed loop with multiple AI agents without human prompting
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
Dropzone AI
TheyDo Agent