AI agents for field service, technical support, and customer care
Stage
Not given
Established
Founded
2022
2020
Based in
US
US
Pricing model
Paid
Contact for pricing
Pricing
Annual subscription starting at $36,000/year per AI SOC Analyst, which includes up to 4,000 investigations per year, unlimited users, 80+ integrations, and threat intelligence. Enterprise and MSSP custom pricing available.
Not given
Key features
Alert investigation across SIEM, EDR, cloud, and identity tools
Autonomous threat hunting with hypothesis-driven searches
Integration with 90+ security tools via API
24/7 continuous security operations
Threat intelligence feeds and enrichment
Decision-ready investigation reports with evidence
Custom workflow configuration for enterprise organizations
Multiple hunt types including emerging threats and ATT&CK techniques
EU data residency option
Service Expertise Graph built from case history
Step-by-step diagnostic guidance adapted to technician role and experience
Predictive issue identification
Direct integrations with Salesforce, ServiceNow, SAP, and Microsoft
Real-time learning and improvement from each case closed
Multi-region service standardization
What makes it different
5x faster mean time to response (MTTR)
85% reduction in manual alert investigation effort
Maintains continuous 24/7 SOC coverage without team scaling
Transparent, auditable AI investigations with glass-box reasoning
Operates in closed loop with multiple AI agents without human prompting
Deterministic guidance grounded in actual fixes your team has performed, not AI guesses
Improves with every resolution, creating institutional knowledge at scale
Fast deployment of weeks, not months, with pilots running quickly
Levels the playing field so newly onboarded technicians match experienced ones
Dropzone AI
Neuron7