Conversational AI for physical product and equipment support
Stage
Not given
Established
Founded
2022
2016
Based in
US
US
Pricing model
Paid
Not given
Pricing
Annual subscription starting at $36,000/year per AI SOC Analyst, which includes up to 4,000 investigations per year, unlimited users, 80+ integrations, and threat intelligence. Enterprise and MSSP custom pricing available.
Not given
Key features
Alert investigation across SIEM, EDR, cloud, and identity tools
Autonomous threat hunting with hypothesis-driven searches
Integration with 90+ security tools via API
24/7 continuous security operations
Threat intelligence feeds and enrichment
Decision-ready investigation reports with evidence
Custom workflow configuration for enterprise organizations
Multiple hunt types including emerging threats and ATT&CK techniques
EU data residency option
Knowledge agent that searches documentation and knowledge bases for precise information
Voice-enabled assistant for hands-free support
Cross-channel memory that carries context across chat, call, and video
What makes it different
5x faster mean time to response (MTTR)
85% reduction in manual alert investigation effort
Maintains continuous 24/7 SOC coverage without team scaling
Transparent, auditable AI investigations with glass-box reasoning
Operates in closed loop with multiple AI agents without human prompting
Purpose-built for physical product and equipment support, not generic chatbots for orders and FAQs
Trained on real-world service data refined by subject matter experts, not generic LLMs
Continuous self-learning that improves automatically from every interaction without constant reconfiguration
Flexible deployment with pre-built agents, custom agent building, and integration of existing AI
Vision-guided support with ability to see customer's problem and annotate on-screen guidance
Dropzone AI
Aquant