| What it does | AI-native managed operations for service businesses
| Unified conversational AI agent platform for automating customer conversations across voice, chat, WhatsApp, email and social media
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| Stage | Not given
| Established
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| Founded | Not given
| 2019
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| Based in | GB
| IN
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| Pricing model | Paid
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| Pricing | Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
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| Key features | - Capture enquiries from website, email, chat, or WhatsApp 24/7
- Respond to common questions using approved business information
- Qualify leads by collecting customer details and identifying intent, urgency, and service fit
- Apply human oversight to uncertain, sensitive, or high-value cases
- Execute actions including booking, routing, follow-ups, and document collection
- Deliver ready-to-act lead summaries with all details structured for immediate handover
- Automated appointment booking and callback routing
- Review management and automated review request campaigns
- Client intake and automated document collection
- Weekly workflow performance review and continuous improvement
| - Voice AI Agent for automated phone conversations
- WhatsApp AI Agent for messaging automation
- Chat AI Agent for web and messaging platforms
- Email AI Agent for email automation
- Social Media AI Agent for social platform engagement
- AI Copilot for live agent assistance
- Multilingual support across multiple languages
- AI Agent Studio for agent configuration
- Knowledge Base integration
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| What makes it different | - Managed service, not software — we run the workflow and bear operational responsibility, not you
- Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
- Outcome-based pricing reflects value delivered, not features or hours
- Start with a focused pilot — prove value with one workflow before expanding
- Approved knowledge base ensures AI responds only from verified business information, no AI guessing
| - Vertically integrated end-to-end conversational AI stack with native orchestration
- Unified platform covering pre-conversation, live-conversation, and post-conversation workflows
- Multi-session context retention across conversations
- Enterprise compliance and security for regulated industries
- Flexible deployment options including SaaS, Private Cloud, or On-Premises
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | Not checked yet ▼ −1 (down) since last check | 39 ● no change since last check |
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| Trust Flow (Majestic) | 5 | 7 |
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| Citation Flow (Majestic) | 19 | 35 |
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| Referring domains (Majestic) | 8 | 340 |
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Cognumi
ConvoZen