AI agents that handle healthcare administrative work so teams can focus on patients
AI phone agents with integrated audio understanding, model routing, and voice optimization
Stage
Not given
Not given
Founded
2023
Not given
Based in
US
US
Pricing model
Contact for pricing
Paid
Pricing
Not given
Cost-plus pricing: customers pay vendor list prices for models and voice plus hosting (15% of vendor costs, 0.5¢ to 2¢ per minute) plus company margin (17-25%). Lean calls cost from 2.0¢/min (1.18¢ vendors + 0.50¢ hosting + 0.35¢ margin). Receptionist calls cost 4.7¢/min (3.36¢ vendors + 0.50¢ hosti
Key features
Agent Workspace for reviewing agent decisions and outputs
Command Center for real-time enterprise-wide AI visibility
Studio for building agents without code
Denial and appeal automation
Payer correspondence automation
Underpayment detection and recovery
Cofactor aOS proprietary operating system
Integration with existing EHR and PMS systems
Guaranteed 3:1 ROI per agent
Multi-model architecture running multiple transcription and language models per call
Zeus AI agent that builds, tests and tunes voice agents automatically
Simulated call testing before live deployment
Live call monitoring and observability
A/B testing and automated fix suggestions
Integration wizard for CRM, VoIP and business software
Client portals for managing multiple agents
Knowledge base integration for agent grounding
Outbound campaigns with CSV upload and scheduling
What makes it different
Guaranteed 3:1 ROI for every agent deployed
Outcomes-based pricing model rather than seat licenses or API calls
End-to-end managed services through Cofactor Lab
Every agent decision is explainable and auditable
Cost-plus pricing with no margin markup pass-through when vendor prices drop
Fully agentic Zeus AI that handles entire lifecycle from creation to optimization
Multi-model architecture for superior audio understanding vs 3-step pipelines
Starts at 2¢/min, cheaper than competitors and call center labor
Cofactor AI
ThunderPhone