AI agents that handle healthcare administrative work so teams can focus on patients
AI agent grounded in customer journey context for enterprise CX operations
Stage
Not given
Established
Founded
2023
2016
Based in
US
NL
Pricing model
Contact for pricing
Not given
Pricing
Not given
Trial: 30-day free trial with 2 users and 5 journeys, capped AI use. Management and Strategic plans require custom quotes based on journey count. Minimum spend shown represents around 5 journeys, with per-journey fees decreasing as more journeys are added. Annual invoicing upfront.
Key features
Agent Workspace for reviewing agent decisions and outputs
Command Center for real-time enterprise-wide AI visibility
Studio for building agents without code
Denial and appeal automation
Payer correspondence automation
Underpayment detection and recovery
Cofactor aOS proprietary operating system
Integration with existing EHR and PMS systems
Guaranteed 3:1 ROI per agent
Ask in plain language and receive answers grounded in customer journeys
Surfaces insights and identifies where friction is accumulating
Generates executive briefs, sprint inputs and stakeholder reports
Cites sources for every claim with specific journey steps and research pieces
Aligns business KPIs and voice of customer data to customer journeys
Skills framework for standardized, repeatable AI tasks
Role-based access controls and enterprise security
No data sharing with third-party AI providers
TheyDo MCP for integration with external AI systems
What makes it different
Guaranteed 3:1 ROI for every agent deployed
Outcomes-based pricing model rather than seat licenses or API calls
End-to-end managed services through Cofactor Lab
Every agent decision is explainable and auditable
Every answer cites sources and cannot hallucinate because it only reasons over your data
Turns raw transcripts and notes into structured journey insights in minutes instead of weeks
Cofactor AI
TheyDo Agent