Agentic AI platform for IT operations that automates incident detection, triage, and resolution
AI-native managed operations for service businesses
Stage
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Founded
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Based in
US
GB
Pricing model
Contact for pricing
Paid
Pricing
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Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
Key features
AI Detection and Response with alert correlation and automated triage
AI Incident Assistant for investigation and collaboration
IT Knowledge Graph unifying observability and ITSM data
L1 Agent for automated incident analysis and assignment
ServiceNow integration for ITSM workflow enhancement
Real-time incident context with suggested actions
SLA risk prediction and prevention
Hybrid cloud and on-premises environment support
Capture enquiries from website, email, chat, or WhatsApp 24/7
Respond to common questions using approved business information
Qualify leads by collecting customer details and identifying intent, urgency, and service fit
Apply human oversight to uncertain, sensitive, or high-value cases
Execute actions including booking, routing, follow-ups, and document collection
Deliver ready-to-act lead summaries with all details structured for immediate handover
Automated appointment booking and callback routing
Review management and automated review request campaigns
Client intake and automated document collection
Weekly workflow performance review and continuous improvement
What makes it different
Median ROI of 430% with payback in under a year
Works with imperfect data from day one
Transforms tribal knowledge into actionable AI context
Reduces manual outsourced work and GSI spending
Enables quick wins that accelerate adoption
Managed service, not software — we run the workflow and bear operational responsibility, not you
Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
Outcome-based pricing reflects value delivered, not features or hours
Start with a focused pilot — prove value with one workflow before expanding
Approved knowledge base ensures AI responds only from verified business information, no AI guessing
BigPanda
Cognumi