Conversational AI for physical product and equipment support
A platform to build, run, and use AI microagents through search
Stage
Established
MVP
Founded
2016
Not given
Based in
US
US
Pricing model
Not given
Free trial
Pricing
Not given
The agent server is free and source available with no license fee. Search2o Cloud is free during the beta period. Production pricing will include a platform fee, developer fee, storage fee, and usage fee with no per-user charges. Paid service planned for January 2027.
Key features
Knowledge agent that searches documentation and knowledge bases for precise information
Voice-enabled assistant for hands-free support
Cross-channel memory that carries context across chat, call, and video
Built-in agent discovery and multi-agent conversations
Agent framework to define and publish agents
Encrypted conversations and memories by default
Multi-user access with four roles plus service accounts
Human-in-the-loop controls for critical actions
Stateless horizontally scalable architecture
Environment profiles for dev and prod
Source available server and UI
What makes it different
Purpose-built for physical product and equipment support, not generic chatbots for orders and FAQs
Trained on real-world service data refined by subject matter experts, not generic LLMs
Continuous self-learning that improves automatically from every interaction without constant reconfiguration
Flexible deployment with pre-built agents, custom agent building, and integration of existing AI
Vision-guided support with ability to see customer's problem and annotate on-screen guidance
Search that retrieves and runs AI workflows instead of matching documents
Agents that combine deterministic workflows with LLM-driven reasoning
Hybrid cloud architecture requiring only stateless servers in your environment
No per-user licensing, pay only for developers, storage and usage
Enterprise-grade reliability and security standards
Aquant
Search2o