| What it does | Conversational AI for physical product and equipment support
| AI-native managed operations for service businesses
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| Stage | Established
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| Founded | 2016
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| Based in | US
| GB
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| Pricing model | Not given
| Paid
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| Pricing | Not given
| Setup fee: £350–£500 (one-time). Monthly retainer from £750/month: Essentials plan £750/month for one managed workflow; Growth plan £1,200/month for multiple workflows; Advanced plan £2,000+/month for full operations coverage.
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| Key features | - Knowledge agent that searches documentation and knowledge bases for precise information
- Voice-enabled assistant for hands-free support
- Cross-channel memory that carries context across chat, call, and video
| - Capture enquiries from website, email, chat, or WhatsApp 24/7
- Respond to common questions using approved business information
- Qualify leads by collecting customer details and identifying intent, urgency, and service fit
- Apply human oversight to uncertain, sensitive, or high-value cases
- Execute actions including booking, routing, follow-ups, and document collection
- Deliver ready-to-act lead summaries with all details structured for immediate handover
- Automated appointment booking and callback routing
- Review management and automated review request campaigns
- Client intake and automated document collection
- Weekly workflow performance review and continuous improvement
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| What makes it different | - Purpose-built for physical product and equipment support, not generic chatbots for orders and FAQs
- Trained on real-world service data refined by subject matter experts, not generic LLMs
- Continuous self-learning that improves automatically from every interaction without constant reconfiguration
- Flexible deployment with pre-built agents, custom agent building, and integration of existing AI
- Vision-guided support with ability to see customer's problem and annotate on-screen guidance
| - Managed service, not software — we run the workflow and bear operational responsibility, not you
- Human-in-the-loop by design with automatic escalation of sensitive and regulated enquiries
- Outcome-based pricing reflects value delivered, not features or hours
- Start with a focused pilot — prove value with one workflow before expanding
- Approved knowledge base ensures AI responds only from verified business information, no AI guessing
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 55 ▲ +1 (up) since last check | Not checked yet ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 11 | 5 |
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| Citation Flow (Majestic) | 37 | 19 |
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| Referring domains (Majestic) | 248 | 8 |
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Aquant
Cognumi